Follow-up on Accreditation
Following the inspection in February 2008, we ensured that all the follow-up measures required by Accreditation Canada were carried out. Indeed, the official results indicated that we had received accreditation with follow-up in the form of reports. This is satisfactory.
The follow-up measures consisted of detailing certain points in our improvement plans, in certain sectors. In addition, we were to update all the indicators required.
We are now at the preparation stage for the next inspection in February 2011. The various teams are continuing their respective tasks. The surveys on personnel motivation and client satisfaction are moving along well. The self-assessments on standards, in each service and sector, will be analyzed and improvement plans will take shape.
The search for excellence and quality improvement is everybody's daily concern. Our organizational culture is already well developed in this respect and the support of our managers and Board of Directors has been invaluable.