Support Services

11/06/2007 - Lu 1251 fois

There are five support services. These services are essential for the functioning of the whole establishment.

There are five support services. These services are essential for the functioning of the whole establishment. Thanks to a good communication between the different services of each mission, it is possible to answer quickly to the different requests and answers.

HUMAN RESOURCES SERVICES

Several tasks are assigned to this services.

Work relations :

	Systematic follow-up of work relations in weekly meetings.
	Support to the program directors in managing collective agreements.

Allocation:

	Systematic personnel hiring.
	Participation to the job fair.
	School visit, etc...

Health Office:

	Change in preventive approach of the Health Office.
	Follow-up and meetings with recurrent health problems employees.

Payroll Service:

	Payroll management by a software
	The human resources services, in collaboration with the director of program, analyse the human resources needs and plan the training activities.

FINANCIAL AND PURCHASING SERVICES

FINANCIAL SERVICES

In cooperation with the management team, makes the elaboration, the follow-up and the budgetary control of the establishment.

	Carry out the accounting of the establishment and ensure that the accounting practices are in conformity with the standards and definitions contained in the "Manuel de gestion financière du Ministère de la Santé et des Services Sociaux".
	Ensure that the quantitative data for the establishment are based on valid registration and control methods.
	Act as support to General Management and to the Board of Directors concerning financial management of the establishment.
	The financial services also acts as support to the Human Resources Service on some files of financial nature.
	Support to the cadres on all financial analysis.
	Follow-up and submitting of accounts to the R.R.S.S.S.O. and of the M.S.S.S.

Quality and satisfaction :

	Meeting of the financial services team in order to reduce the delays in the production of reports as well as the signification of the reports.
	The team has spent a lot of efforts in order to ensure a constant monitoring of the budget considering the need to ensure a balanced budget of our establishment.

Adjustment and transformation :

To review the budget for all computer equipment (financial software) for the next year.

Purchasing :

Purchase the office supplies and the specialized supplies

MEDICAL RECORDS/ADMITTING/SECRETARIAL SERVICES

SERVICE

To provide administrative support in reception areas, in programs, in medical records, and in administration.

CLIENTELE

All the population for the reception and medical records’ services ; personnel for administrative support and doctors for medical support.

Clerks in admitting and reception :

	To receive and register clients
	To answer the telephone
	To book appointments
	To prepare admissions
	To open and file client charts

Intermediate clerk :

	To respond to requested information of medical nature
	To divide, sort and forward laboratory reports
	To computerize transfers and departures
	To book external appointments
	To file reports in admitted patients’ charts
	To compile statistics

Secretary in programs :

	To provide administrative support to program personnel
	To do word processing
	To control the handing out of time sheets and statistics
	To do daily administrative filing
	To record the minutes of meetings

Medical secretary :

	To provide administrative and medical support to the team offering external services
	To book internal and external appointments
	To receive telephone calls of a medical nature
	To type from tapes, draft texts, chart summaries, medical consultation, surgical protocols.
	To ensure follow-up of consultations, diagnostic tests and references.

Archivist and/or medical records’ technician :

	To code medical diagnosis
	To participate in the pick-up and analysis of statistics
	To assemble, sort and organise patients’ files
	To participate in the conservation and destruction of medical files
	To participate in the responsibilities of computer systems dealing with clientele

Executive secretary :

	To ensure an administrative support to program directors
	To type minutes of team meetings
	To receive telephone calls and manage director’s agenda
	To assume the responsibility of an efficient filing system
	To manage work schedules for the sector
	To assume translation of documents produced by the sector

« Attachée à la direction » :

	To inform members of the board of meetings
	To record the minutes of board and management meetings
	To prepare the necessary documents for various administrative meetings
	To file documents and correspondence
	To receive telephone calls for the Director General
	To answer the routine correspondence

TECHNICAL SERVICES

Maintenance of installations :

	Renovate the installations for the different mission
	Installation of computer system in all branch services
	Execute invitation to tender

Housekeeping :

To keep clean and hygienic all rooms

Laundry :

The laundry department is a service offered to all the operational units and have to consequently adapt their services according to the needs and the characteristics of these units: the responsibility of cleaning, washing and supply of towels, clothes and bedding needed for the treatment, comfort and hygiene of the users.

Nutrition Service :

	To be able to offer to users, their family and to the clients of the cafeteria, nutritious and appetizing meals, maximal nutritional care, nutritional education for the users of all our services (general care, long term, medicine day, day centre).
	To offer an interpretation and an application of the directives of therapeutics diets, a nutritional evaluation and a nutritional plan for the users who need nutritional support.
	To assure a good communication with the other departments and to accentuate continuous amelioration of the quality remembering that the user is the center of our preoccupations.

SPECIALIZED TECHNICAL SERVICES (BIOMEDICAL, COMPUTER SERVICES AND TELECOMMUNICATIONS – MESSENGER)

Biomedical

The biomedical service is responsible for the maintenance and of the service on biomedical equipment in all of the installations. The service is accessible to all the professionals using these equipment.

Computer services

The computer service does the installation, maintenance and repair of systems and computer systems. The computer service also supports all of the sectors during the implementation of systems.

Telecommunications –MESSENGER

Technical support for the telephones, pagers, cellulars, photocopiers and fax systems. The support is available for all the users of these equipment.