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CLSC BILL OF HEALTH

11/06/2007 - Lu 674 fois
SATISFACTION OF PEOPLE RECEIVING SERVICES
OUTAOUAIS REGION

ACCESSIBILITY

QUALITY OF SERVICES

CONTINUITY

DIGNITY

QUALITY OF INFORMATION

OVERALL
SATISFACTION

Centre de santé du Pontiac

B

B

A

A

B

B

QUESTIONS ON THE SATISFACTION:
  1. Accessibility : « Are the services of my CLSC easily accessible, notably on the proximity of the premises and the working hours ? »
  2. Quality of services : « Did I receive quality services ? »
  3. Continuity : « Did I receive the services rapidly and without interruptions? »
  4. Dignity : « Did I feel respected by the personnel of the CLSC? »
  5. Quality of information : « Was I well informed on the services I needed? »
  6. Global satisfaction: « In general, was I satisfied with the services I received ? »
 A= excellent
B= very good
C= good
D= acceptable
E= unsatisfactory