Action Plan 2004 - 2005

Administration

New By-Law 25
Adoption by the government on the creation of Local Network Services and obtaining an official recognition as a «Réseau local de services »
Chronic under funding of services
Implementation of local public health program for our territory
Implement secure management of our facilities (security for our employees and residents or patients)
Obtain approval for construction of long term care facility in the Shawville area.
Increase in number of patients requiring hemodyalisis. Offer services in the centre

Longterm care services

Implement in our three (3) centres module 1 of the computerize SICHELD system.
Assure the implementation and integration by the staff of a philosophy of "home environment" in our CHSLD’s.
Collaboration with user’s committee to promote quality of life in the CHSLD’s.
Promote empowerment of residents and families in the decision process

Adult program (Young Adult, Adult and mental health)

The absence of a Mental Health Liaison Officer at the hospital
Absence of professional personnel - Hiring of a psychologist
Absence of group and marital therapy
Form a partnership for different avenues of therapy
(ex.: grief, anxiety…).
Integration of adults in the communities Offer support to young adults establishing themselves in the Pontiac.
Absence of specialized transportation and public transportation for client on the «Centre de santé du Pontiac» territory. Creation of service

Family Infant and Youth program

Call the new mother within 24 hours after the birth of her child and do a home visit if it is urgent
Encourage the future parents of Luskville Breckenridge to participate in prenatal courses on the territory
Assure the intensity and the continuity of the "Programme soutien aux jeunes parents"
Offer breastfeeding clinics to promote and to counter difficulties
Begin the implantation of the Baby Friendly Initiative
Offer early stimulation groups to underprivileged children in the different CLSC locations
Support, reinforce and develop family skills with the group session approach
There is an increase of 4% in teen smokers. Promote non smoking habits to teens
Lack of knowledge of the food guide creating bad food habits in kids
Promote healthy eating at home, in schools and also in the community
Promote the Canadian Food Guide.
Few activities for kids outside school time. Organize the activities that were planned by the Local Action Committee for "Quebec en forme"

Home Care, rehabilitation, day centre service

Implementation of a consultation committee for the elderly and persons with autonomy loss
Complete procedure already in progress for home care «basket» of services assessment.
Arrange the formal educational plans in writing.
Find appropriate location for services
Assess potential clients Implementation of a centre in Quyon.
Staff training for heavier clientele.
Implementation of computerized billing tool (SIRTF)
Purchase of new adapted bus Fundraiser – goal : $90,000
Setting up « Live Better with COPD» program as recommended by the Regional Agency.
Setting up of an asthmatic & COPD education centre
Offer harmonised and sustainable services to the clients
Application and integration of our practices in accordance to law 90

General care

Promote staff retention
Promote sense of belonging
Review of care procedures

Ambulance care and OR

Maintain availability of trained staff
Obtain certification for trauma centre

Director of professional services

Importance of standards in medical act evaluation
Provide a motivating « learning » environment to help with recruiting

Recruitment:

Family physicians
General Surgeons
Anesthetist

Pharmacy

Arrival of new pharmacist
Pursue recruitment of second pharmacist
Create posting for technician in pharmacy

Laboratory

Maintaining the performance ratio of 0,81 as granted by MSSS
Implementation of a information system in both our labs in a regional context according to a centralized mode.
Lack of harmony in the policy and procedures in transfusional medicine at the regional level.

Radiology

Evaluate the feasibility of a numerical filing system for the region.
Allow the reading of reports on the nursing units.
Make the tomo service available for all work shifts
More training for technicians

Multi mission

Upcoming inspection by the OIIQ in the Fall of 2004.
Assure implementation of integrated palliative care program
Better knowledge of transfer techniques and awareness of proper physical use

Risk and quality management

Finalise quality and risk management program.
Consolidation of quality and risk management program.
Pursue implementation of "SIMDUT" program.

Accreditation

Follow up on recommendation of accreditation of 2001.
Prepare for upcoming accreditation process for 2005.

Biomedical

Optimize mechanism
Elaboration of a formal mechanism to establish the priority of the needs.
Elaboration of a formal process for the acquisition of equipment.
Informational technology
To finalize the elaboration and implantation of the policy on security for information technology.
Support the implementation and upgrading of several new information systems.
(SIL-Lab, Sicheld, SIGP,SIGG, IGMF,SIRTF)
Optimize the existing telephone system.
74% of our computer equipment is 6 years old or older.
These systems can no longer be upgraded and can no longer support newer applications. Replace 10% of our equipment annually.

Medical records and admitting

Meet the delay as prescribed by the College des médecins
Reading and understanding of the diagnostic reports produced with APR-DRG (diagnosis related groups) Understand the results that are produced by the AHQ in which they compare us regionally and provincially
A responsible archivist for the production of the statistics and the law pertaining to accessibility (CLSC and hospital)
Widen and enlarge the counters Reception at the CLSC Fort-Coulonge in order to have an ideal working area
Reduce the complaints related to the appointments Buy software in order to facilitate the registration of the appointments

Purchasing

Training of the recall list employees to perform any job title in the warehouse

Maintenance

Functional plan of action for maintenance
Better maintenance of machinery, equipment and building
Enlarge parking area at the CLSC

Housekeeping

Make sure all our recall list is trained to work in all departments according to the descriptions attached
Security versus accident prevention

Nutrition services/kitchen

Reduce work accident
Adjust menus according to taste

Direction of human resources

Creation of 4 unions as foreseen in the Law 30
Application and integration of our practices in accordance to law 90
Develop a structured evaluation program including a common part for the whole employees
Develop a manpower planning program.
Reduce the grievances and the costs relative to the management of the recall list
Reduce of the indemnity salary insurance costs and the indemnity costs related to working accident

Financial services

Consolidate and support a new team
To have a trained person to do specific financial procedures in the absence of the director